Assurance qualité

In the 25 years since entering the copper recycling industry, BSGH Granulator has always paid great attention to the quality of various recycling machines and regards quality as the basis of machine reliability and success. We believe that only truly excellent quality can enable a company to develop in the long term and win an excellent reputation for a brand. We have established a professional quality assurance team to strictly control the quality of each machine produced in our factory, ensuring that each machine we send out is stable, reliable, and safe.

1 year warranty

In order to protect your legal rights and interests, we provide a one-year warranty service. Within one year, if the machine's main parts have quality problems not caused by human damage, we will repair or replace them for you free of charge.

overseas service available

Our machines are not only sold domestically, but also favored by overseas customers. Therefore, our 10 professional overseas service technician will provide on site installation and training according to your needs.

24 hours online service

We provide 24-hour service to meet the needs of customers at different time periods and ensure the continuity and timeliness of services.

lifelong spare parts support

After you purchase our machine, we also provide lifelong spare parts support to help you extend the service life of the machine.

Indicators of quality assurance

Quality assurance indicators are the key factors to measure the effectiveness of the quality assurance department. Our quality assurance team has set strict work indicators to ensure the excellent performance of the machine, which is beneficial for our company to evaluate product quality, customer satisfaction, etc., so that we can provide customers with high-quality products and services. The following is the quality assurance indicators of our company:

‌Lowest defect rate

This indicator can reflect the quality level of our products or services. Our QC ensure our products defect rate lower than 0.1%, we also test in production and after machine finished production, triple test make sure you can get 100% excellent products.

‌Customer satisfaction

Our quality assurance team will collect customer satisfaction data on products or services through questionnaires and other means to assure customer satification from products to service.

high qualification rate

Qualification rate is an important indicator to measure whether product quality meets standards. We strictly abide by production requirements to manufacture machines, and use high-quality raw materials to ensure a high qualification rate of products.

best machine performance

During the production process, we specify the performance and functional standards that the machine must meet, and provide relevant test methods and standards to inspect the machine before it is put on the market to ensure its performance and reliability.

how we do quality assurance?

All fully assembled recycling machines are tested to make sure our product comes to you safe, stable, durable and performing exactly as promised. Our quality assurance department mainly responsible for the following matters:

Requirements review phase

Raw materials are the foundation of machine quality. BSGH Granulator insists on only using premium raw materials to manufacture machines to ensure the top quality of the machines. If you carefully compare the machine parameters of BSGH Granulator and other brands, you will find that our machines are much heavier than other brands. This is because we use high-quality thickened steel to manufacture the machines so that they are sturdy and durable. When we reach a cooperation with customers, our quality assurance department will check the raw materials again, ensuring that all raw materials used in the machine meet our quality standards. Under no circumstances will we put substandard materials into production.

Production preparation

In the preparation stage of machine production, our quality assurance department has formulated the highest quality standards and control plans, and strictly followed these standards and plans throughout the manufacturing process. This step helps us to control the quality of each machine more orderly and ensure that each machine we manufacture has excellent performance.

Production process

We adopt refined production management in the production process. We control every detail of the machine meticulously, and every stage is carefully monitored and optimized. Our quality assurance department will sample and inspect each batch of blades, screens and other parts and record them. Our workers will strictly follow the pre-established control plan during the production process so that every detail of the machine can meet our predetermined quality and efficiency standards.

Comprehensive testing

After production, we will carefully check every part of the machine to ensure that every component is of high quality and without any damage. Following this, we will conduct multiple tests under various operating conditions to verify the performance, reliability and durability of the machine. We will also conduct another test run before the machine leaves the factory and send the test video to the customer.

importance of quality assurance

The importance of quality assurance is reflected in the following aspects:

Improve product competitiveness

Among similar products, quality advantages can help us win more market share. This helps us find and solve problems early in the process of developing machines, ensuring that the reliability and performance of the final product meet expectations.

Enhances user experience

By ensuring the quality of the product, we can deliver a seamless and user-friendly experience to customers.

Reduces costs

Detecting and fixing defects early in the development process helps our company save time and resources, thereby reducing our overall development costs.

Builds trust with customers

High-quality products help build customer trust and loyalty, thereby increasing customer satisfaction and retention with us.

The goals of quality assurance

The core goal of our quality assurance team is to ensure the reliability, consistency and compliance of products or services through a series of activities and measures. Specifically, our goals mainly include:

Ensure that products or services meet quality standards

We monitor and evaluate quality performance to ensure that the design, development, production and delivery of products or services meet predetermined quality standards and requirements.

‌Prevention of defects and problems

We continuously optimize our processes, train our employees and use appropriate tools and technologies to prevent defects in our products.

Continuous improvement

By collecting and analyzing market feedback, we discover and solve problems, thereby continuously improving our work content and working methods.

Enhance ‌enterprise competitiveness‌

High-quality products can give us an advantage in market competition and win more market share for us.

Continuous improvement

In order to improve product reliability and sustainability and enhance customer satisfaction, our quality assurance team continuously optimizes work processes to adapt to market changes and customer needs. Our quality assurance team optimizes the work content through the following points:

Establishing an effective quality management system

We will determine different product quality goals according to different products, formulate quality strategies, establish quality assurance processes and procedures, and monitor the entire process. This ensures that our products meet quality requirements during production or delivery.
Preventive measures

We will train employees, develop operating procedures, implement strict inspections and tests, etc. to eliminate the root causes of quality problems and improve the overall quality level of our products. We will also take corresponding preventive control measures to reduce defective and substandard products.
Establish communication mechanism

Our quality assurance team puts customer needs and expectations first. By establishing effective communication channels and feedback mechanisms, understanding customer feedback and opinions, and integrating customer needs into the quality management system, we ensure that products or services can continue to meet customer expectations and continuously exceed customer expectations to provide an excellent quality experience.
Self-improvement

We encourage self-reflection and learning, and continuously optimize the quality management process to improve the quality of products or services and customer satisfaction. We achieve continuous improvement by collecting and analyzing quality data, conducting quality audits and assessments, and drawing on best practices and lessons learned to identify and promote improvement opportunities.

Contactez-nous

For any technical or custom service or if you are interested in our machines. Get in touch with us and let us know how we can help you.

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Assurance qualité